Refund policy
Return & Refund Policy
PAN MOTORS LLC, doing business as Motorspan, sells used, genuine OEM auto parts on motorspan.com. We want you to be confident in your purchase. We accept returns within 30 days of delivery, subject to the conditions below.
30-day returns
You have 30 days after receiving your item to request a return. To be eligible, the part must be in the same condition you received it - uninstalled, undamaged, and in its original packaging - with your order number or proof of purchase.
How to start a return
Email support@motorspan.com with your order number and reason for return. Don't ship anything back before requesting a return - items sent without an approved request can't be accepted. Once approved, we'll send instructions on where to send your package. Return shipping is the customer's responsibility, except where the return is due to our error (see Damaged, defective, or incorrect items below).
Return address (after approval):
PAN MOTORS LLC
1818 Pot Spring Rd Ste 202
Lutherville Timonium, MD 21093
United States
Restocking fee
None. We don't charge a restocking fee on eligible returns.
Condition of returned items
Items must be returned in the same condition in which they were received, with all original contents. If a returned item shows use, damage, or missing components that were not present at delivery, or is damaged in return shipping due to improper packaging, we may deduct an amount reflecting the loss in value from your refund.
Damaged, defective, or incorrect items
Inspect your order on arrival. If a part is defective, damaged in transit, or not what you ordered, contact support@motorspan.com right away - we'll make it right and cover return shipping in these cases.
Refunds
Once we receive and inspect your return, we'll let you know if it's approved. If approved, you'll be refunded to your original payment method within 10 business days; your bank or card issuer may take additional time to post it. Refunds cover the item price. Original shipping charges, including expedited upgrades, are non-refundable unless the return is due to our error. If more than 15 business days have passed since approval and you haven't seen your refund, contact support@motorspan.com.
Exchanges
The fastest way to get the part you need is to return the eligible item and place a new order once the return is approved.
Cancellations
Orders can be canceled before shipment by emailing support@motorspan.com. Once an order has shipped, use the return process above. We reserve the right to cancel and fully refund any order prior to shipment, for example in the case of a stock discrepancy.
Questions? Email support@motorspan.com or call +1 410-870-7008.