Shipping policy

Shipping Policy
 
All items are genuine used OEM auto parts, shipped from the United States (Timonium, Maryland). Most orders ship the same or next business day.
 
FREE SHIPPING — USPS Priority Mail
Every eligible order ships free via USPS Priority Mail, with delivery in about 2 to 3 business days. Tracking is included. This is free on every eligible order, with no minimum. USPS Priority Mail delivers to all U.S. addresses, including
PO Boxes, APO/FPO/DPO military addresses, and U.S. territories.
 
EXPEDITED SHIPPING — FedEx 2-Day (optional, $19.99)
If you need it faster, you can choose FedEx 2-Day at checkout for a flat $19.99. Delivery is in about 2 business days. The daily cutoff for same-day FedEx dispatch is 3:00 PM EST — orders placed after the cutoff ship the next business day. If you
need a FedEx order shipped after the cutoff, contact us first with "FedEx order" in the subject line. Account holders can email support@motorspan.com for the fastest response (requires a motorspan.com account); everyone else, use the "Ask for help" / Contact page.
 
Important — FedEx delivery restrictions:
FedEx cannot deliver to PO Boxes, APO/FPO/DPO military addresses, or certain U.S. territories. If you select and pay for FedEx 2-Day but your shipping address is one FedEx does not serve, we will automatically ship your order by USPS Priority Mail Express (1 to 2 business day delivery) instead, at no extra charge to you. You still receive fast, expedited delivery for what you paid - we simply use the carrier that can reach your address.
 
WHERE WE SHIP
We ship within the United States, including PO Boxes, APO/FPO/DPO addresses, and U.S. territories. The free USPS Priority Mail option is available to all of these.
 
HANDLING & PACKAGING
Orders are packed carefully to protect the part in transit. Mirror glass and other fragile parts are wrapped to prevent breakage.
 
TRACKING
A tracking number is provided for every order once it ships.
 
QUESTIONS
If you have a delivery question or a special request, use the "Ask for help" / Contact page and we will respond promptly. Account holders can email support@motorspan.com for the fastest response.
 
=================================================================
PART 2 — MACHINE-READABLE SUMMARY 
=================================================================
Origin: United States (Timonium, MD).
Handling time: same or next business day.
 
Shipping options:
1) Service: USPS Priority Mail
Price to customer: $0.00 (free, no minimum)
Transit: 2-3 business days
Tracking: yes
Delivers to: all US addresses incl. PO Box, APO/FPO/DPO, US territories
Default: yes (standard free option)
 
2) Service: FedEx 2-Day
Price to customer: $19.99 flat
Transit: 2 business days
Same-day dispatch cutoff: 3:00 PM EST (orders after cutoff ship next business
day; for after-cutoff FedEx requests, account holders email
support@motorspan.com for fastest response [requires a motorspan.com account],
others use the Contact page; subject "FedEx order")
Tracking: yes
Delivers to: street addresses only — NOT PO Box, NOT APO/FPO/DPO, NOT certain
US territories
Substitution rule: if the customer selects FedEx 2-Day but the destination is
not FedEx-serviceable (PO Box / APO/FPO/DPO / ineligible territory), the order
ships USPS Priority Mail Express (1-2 business day) at no extra charge. The
customer is never downgraded in speed and never charged more.
 
No restocking fee policy and returns: see Refund Policy.
Currency: USD. Ship-to country: US.
=================================================================
END